Morgan Kothman

Experience

Provide compassionate customer service with clear, accurate information, to ensure a welcoming and respectful environment
Maintain clean, safe, and well organized spaces, especially with respect to chemical and food safety
Handle transactions accurately and efficiently, paying a high level of attention to detail within a fast-paced environment
Verify accuracy and process paperwork for incoming deliveries
Manage incoming phone calls by answering inquiries or referring calls to the appropriate department

Conduct detailed reviews of and submit passport applications as a Passport Acceptance Agent
Maintain, fix, and add features to a previous intern's web app for managing 3D print requests, while learning to use a new programming language
Instruct and mentor coworkers in using, maintaining, calibrating, and repairing 3D printer equipment (prusa mk3s+, flashforge creator pro, bambu x1 carbon) and its associated software
Provide support to patrons using public computers and other library tech services, like printing/copying/faxing, Microsoft Office, internet and email issues, and much more
Guide patrons in using software and hardware in the Idea Lab, such as film and audio digitization tools, Music Production Software, synthesizers and mics, and audio interfaces
Train new interns across all aspects of the job, like using Sirsi and its peripheral equipment

Anticipate needs of retreat center guests from variety of backgrounds, to create a welcoming environment aligning with CPC’s mission to promote peace, social justice, environmental stewardship, and cooperation
Lead and manage events cooperatively with colleagues
Compassionately receive concerns from constituents and address with Executive Director
Pursue new skills, such as roof repair, caring for goats, re-tiling an old farmhouse tea room, setting up a reverse osmosis system for maple syrup processing, and creating an interactive 3D model of the tea room

Provide exceptional support to customers working with online form building software to make data collection and management as smooth and effortless as possible, through email, chat, and video
Resolve Enterprise issues relating to Single Sign On authentication services and HIPAA compliance, as well as hardware/software specific requests
Quickly onboard while becoming an expert on vast array of software and third-party data processing
Investigate and document bugs, relaying updates and information to relevant parties
Assist with transition to new knowledge base software while continuing to update and create articles
Maintain and further develop internal chrome extension to aid in speedy troubleshooting
Perform critical testing for Enterprise HIPAA compliance during release of new product launch

Develop a thorough understanding of introductory programming concepts to better guide non-programming majors studying web development
Support students in setting up a Unix development environment using only the command line
Learn new strategies for one-on-one and group instruction with a focus on simplifying complex ideas for beginners

Ensure the safety and well-being of patrons as a first responder
Participate in regular training to practice first aid, CPR/AED, and rescue techniques
Monitor the pool and nearby areas to proactively identify potential hazards and safety issues
Respond to distressed or injured patrons, providing an appropriate level of care based on my training